Order cancellation policy

Cancellation Policy

You have the right to revoke your contract of purchase within a period of 14 days without stating the reasons. The 14 day period begins on the day that the products are physically taken into possession by either you or a third party assigned by you.

To exercise the right of cancellation, you must inform us (Jacqueline Nyalwal, Ikelna Crafts, Moselstrasse 11, 55118 Mainz, GERMANY, Tel.: +49176-84404456, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model of our order cancellation form, but it is not obligatory.

To meet the 14-day cancellation deadline, it is sufficient for you to send your notification concerning your exercise of the right of cancellation before the period has expired.


Consequences of Cancellation

If you withdraw from this contract, all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), will be reimbursed immediately and within 14 days from when we are informed about your decision to cancel your contract of purchase.

We will transact the reimbursement using the same means of payment that you used for the initial transaction, unless we have agreed otherwise; in any event, you will not incur any extra costs as a result of the reimbursement.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The cancellation policy does not apply to the following contracts: 
Contracts for the supply of goods which are not pre-fabricated and for their production of an individual choice or decision by the consumer are required or which are clearly tailored to the personal needs of the consumer.


© 2018 Ikelna Crafts by Jacqueline Nyalwal